Resume KSI 9

Components of IT Management:

o   CEO & CIO

o   CIO %CTO

o   CIO & IT Manager

Major components of business/IT planning:

1.      Strategic development

2.      Resource management

3.      Technology architecture

The IT architecture is a conceptual design that includes these major components:

1.      Technology platform

2.      Data resources

3.      Applicaton architecture

4.      IT organization

Managing IS operations

·         IS operations management

-          Concered with the use of hardware, software, network, and personel resources in data centers

·         Operational activities that must be managed

-          Computer system operations

-          Network management

-          Production control

-          Production support

Other IT positions:

1.      E-commerce architect

2.      Systems analyst

3.      Technical team leader

4.      Chief secuity officer

Failures in IT management

1.      IT not used effectively:

-          Computerizing traditional business process instead of developing innovative e-business process

2.      IT not used efficiently:

-          Poor response times

-          Frequent downtime

-          Poorly managed application development

IT govermance approaches

·         Control objective for information and Technology (COBIT)

-          Framework for IT management

-          Set of generally accepted measures, indicator, processes, and beat practices

·         Covers four domains

-          Planning and organization

-          Aquisition and implementation

-          Delivery and support